About:
The HelpDesk extension for Bitrix24 was created by me for the needs of support service. This is solution to a complex problem: how to approach the organization of support to the clients correctly. In the process of improvements, the HelpDesk extension has become much more functional and can now be integrated with any on-premice version of Bitrix24, as a turnkey solution for organizing of technical support.
Thus, if a client writes to your technical support email address, HelpDesk automatically create a task using the materials of this letter. The task is as follows:
- Address of a sender and the subjects of a letter — name of the task in Bitrix24;
- Body of the letter is a description of a task;
- Files, attached to the letter — files, attached to the task...
Each new client who writes a request to tech support automatically gets extranet user rights only for the tech support team. This does not lead to an increase in the number of users of your portal
Reviews
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Great communication skills. Nice one.
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