About:
Our team at Smart Instinct is a partner with Zendesk and has 8 years of experience with Zendesk optimizations, implementations, reporting build out, as well as agent and admin training.
Whether your team just signed up for a Zendesk trial or they have been using Zendesk for years, we can help implement the best practice settings on your behalf. We realize you might not have the time to learn all of the ins and outs of Zendesk, or simply don't have enough time in the day to keep up with your normal workload too. That's where we can come in to assist.
Below are the 3 packs that we offer:
(Note, we do not offer custom web development in Guide, the API, or the mobile SDK with these packs.)
Primordial Pack:
Includes:
- 1 bulk end user import
- 1 ticket form & 8 ticket fields
- 8 ticket views
- 20 macros
- 6 business rules
Prevailing Pack:
Primordial package +
- 4 SLA business rules
- 1 Zendesk marketplace app install
- Basic Guide setup
Pioneering Pack:
Primordial & Prevailing packs +
- 1 channel of your choice: Talk, Chat, Text/SMS, social media, or web widget
- 2 Explore Reports
Additional Options/Services:
- Additional revisions by pack
- Live admin training
- Live agent training
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